Last updated: 12 July 2026

Shipping and Delivery Policy

SolarDoc is a digital software-as-a-service product. This policy explains how access is delivered after purchase.

1. No physical shipping

We do not ship physical goods. There are no courier, packaging, or delivery charges for SolarDoc subscriptions.

2. Delivery method

After a successful online payment through Razorpay, subscription access is delivered digitally by activating paid features on your SolarDoc account (web and/or mobile apps).

3. Delivery timeline

• In most cases, access is activated immediately or within a few minutes after payment confirmation.
• In rare cases of payment gateway delay or technical issues, activation may take up to 24 hours.
• If access is not available within 24 hours of successful payment, contact support@solardoc.online with your Razorpay Payment/Order ID.

4. Service availability

SolarDoc can be accessed online via our website/web app and through our Android / iOS applications where published. Internet connectivity is required.

5. Delivery confirmation

Successful delivery is confirmed when your account reflects the paid plan status and paid features become available. You may also receive email confirmation related to payment from Razorpay and/or SolarDoc.

6. Failed or delayed delivery

If paid access is not delivered as described above, we will investigate and either restore access or process a refund as per our Refund & Cancellation Policy.

7. Contact