Last updated: 12 July 2026

Refund and Cancellation Policy

This Refund and Cancellation Policy applies to paid SolarDoc subscriptions purchased through our website or apps via Razorpay.

1. Nature of the product

SolarDoc is a digital software subscription service. After successful payment, access to paid features is activated electronically. There is no physical product to return.

2. Cancellation

• You may cancel a future renewal by contacting support@solardoc.online before the next billing date.
• Cancellation stops future charges. It does not automatically refund amounts already paid for the current active period, except as stated below.
• Demo/free plans can be stopped anytime by discontinuing use or requesting account closure.

3. Refund eligibility

Refunds may be considered in the following cases:

• Duplicate payment: if you were charged more than once for the same subscription period due to a technical error.
• Failed activation: if payment succeeded but paid access was not activated within a reasonable time due to our fault, and we are unable to restore access.
• Service not as described: where a material paid feature listed at purchase is unavailable and we cannot provide a workable alternative within a reasonable time.

4. Non-refundable situations

• Change of mind after successful activation of paid features.
• Partial use of a monthly or yearly subscription period.
• Account suspension due to violation of our Terms.
• Issues caused by incorrect information provided by the customer.
• Third-party payment failures outside our control (after successful settlement to us, standard refund rules still apply where eligible).

5. How to request a refund

Email support@solardoc.online with:

• Registered account email
• Payment ID / Order ID from Razorpay
• Date and amount of payment
• Reason for the refund request

We aim to respond within 3–5 business days. Approved refunds are initiated to the original payment method via Razorpay.

6. Refund timeline

After we initiate a refund, it typically reflects in your bank/UPI/card account within 5–10 business days, depending on your bank and Razorpay processing timelines.

7. Chargebacks

Please contact us first to resolve billing issues. Unjustified chargebacks may lead to suspension of the account pending investigation.

8. Contact