Last updated: 12 July 2026

Privacy Policy

This Privacy Policy explains how Ashvasoft Technology (“we”, “us”, “our”), operating the SolarDoc product (website, web app, and mobile apps), collects, uses, stores, and protects your information when you use our services or make payments through Razorpay.

1. Information we collect

• Account information: name, email address, phone number, company/business details, and login credentials.
• Business and project data: consumer records, director details, installation documentation, and related files you upload or generate in SolarDoc.
• Payment information: billing details and payment status. Card/UPI/net-banking credentials are processed by Razorpay and are not stored on our servers.
• Usage data: device type, browser, IP address, app version, and logs needed for security and support.

2. How we use your information

• To create and manage your SolarDoc account and subscription.
• To provide document generation, dashboards, and support services.
• To process payments, invoices, renewals, and refunds.
• To communicate service updates, billing notices, and support replies.
• To improve product performance, security, and reliability.
• To comply with applicable laws and respond to lawful requests.

3. Payment processing

Online payments are processed by Razorpay, a PCI-DSS compliant payment gateway. When you pay for SolarDoc subscriptions, you may be redirected to Razorpay’s secure checkout. Razorpay’s use of your payment data is governed by Razorpay’s own privacy policy and terms.

4. Sharing of information

We do not sell your personal data. We may share information only with:

• Payment partners (e.g., Razorpay) to complete transactions.
• Hosting, email, and infrastructure providers needed to run SolarDoc.
• Professional advisors or authorities when required by law.

5. Data retention and security

We retain account and transaction records for as long as needed to provide the service, meet legal/accounting requirements, and resolve disputes. We use reasonable technical and organizational measures to protect your data. No method of transmission over the internet is 100% secure.

6. Your rights

Subject to applicable law, you may request access, correction, or deletion of your personal data, or ask questions about how we process it, by contacting us at the details below.

7. Cookies and similar technologies

Our website and apps may use cookies or local storage for login sessions, preferences, and analytics. You can control cookies through your browser settings.

8. Children’s privacy

SolarDoc is intended for business users. We do not knowingly collect personal information from children under 18.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above will reflect the latest revision. Continued use of SolarDoc after changes means you accept the updated policy.

10. Contact us